HELP

Dear customers!

Here some answers to your questions.

1. My embroidery machine uses JEF format, but some of your photo stitch embroidery are more 64 000 stitches. Can I use these embroidery?

JEF format for your convenience, divided into several files (A,B.C.D.E...), each of them no more than 30,000 stitches. You can also convert all formats, or write to us, we'll help you.

2. I would like to inform you that even though it says on the website that my designs have been delivered, I have not received them.

We always send to our buyers two letters:

1. Acknowledgement on the sent order.
2. The letter with the attachment files of embroideries.

If you have not received the letter with files, please check up your e-mail, in folder SPAM, sometimes email services filter letters with the attachment files and send them in this folder.

3. I have not received my designs. Help me, please.

This situation happens very rarely.

In such cases, we will send you the ordered embroidery, we obtain in response to text

"Delivery Status Notification (Failure)
Delivery to the following recipient failed permanently:

your_email@mail.com  

............but it was rejected by the recipient domain................invalid address (state 14). ..."

It means that you have not received the letter on one of the reasons:

1. When placing your order, you incorrectly entered your email
2. You email is overflowed and does not accept new letters.
3. Your email server is temporarily unavailable.
4. If you have not received the letter with files, please check up your e-mail, in folder SPAM, sometimes email services filter letters with the attachment files and send them in this folder.

The problem decision:

If within 24 hours you have not received the ordered files of embroideries, please write us, with instructions include your alternate email (it is better two email) that we could repeat sending. Check up also yours email a box, it is possible it it is overflowed.

4. I have bought from you an embroidery, it very much is pleasant to me, whether I can change its size, make it less half?

Usually we do not recommend to change the sizes of embroideries more, than on 10-15 %, the density of an embroidery differently will sharply change and there will be problems. Write us the letter, initial files to us it is easier to scale, in most cases we will help.
 

5. I often bought from you embroideries, but my new embroidery machine uses other format of files, help, what to me to do?

Is excellent FREE the decision - the program on viewing and converting of files of embroideries.

Please, read and download here:

www.wilcom.com.au/PRODUCTS.aspx/TrueSizer.aspx 

There is also one more free program, download this - www.pulsemicro.com/ambassadordownload

6. I very much liked many your embroideries, but I have not found what would be desirable for me, whether I can ask you it to make?

It is quite real, but only in the event that your idea can interest other buyers.

 Please, write to us of comments with your wish, for example.

7. What color threads do you recommend?

Usually, we send our customer colors-instructions for thread Madeira Rayon, FuFu Rayon, Sulky Rayon, but we can also send you a color scheme for threads: