HELP

Dear customers!

Here some answers to your questions.

1. I would like to inform you that even though it says on the website that my designs have been delivered, I have not received them.

We always send to our buyers two letters:

1. Acknowledgement on the sent order.
2. The letter with the attachment files of embroideries.

If you have not received the letter with files, please check up your e-mail, in folder SPAM, sometimes email services filter letters with the attachment files and send them in this folder.

2. I have not received FREE designs. Help me, please.

Having sent you ours free embroidery designs, we sometimes receive in the answer the letter with heading:

"Delivery Status Notification (Failure)
Delivery to the following recipient failed permanently:

your_email@mail.com

............................"

It means that you have not received the letter on one of the reasons:

1. At registration on our site you have specified yours email with an error.
2. You email is overflowed and does not accept new letters.
3. You email service is temporarily inaccessible.
4. If you have not received the letter with files, please check up your e-mail, in folder SPAM, sometimes email services filter letters with the attachment files and send them in this folder.

The problem decision:

If within 24 hours you have not received the ordered files of embroideries, write us the comment to not received embroidery, with instructions of yours email (it is better two email) that we could repeat sending. Check up also yours email a box, it is possible it it is overflowed.

So the section with the comment looks:

embromix.com/free-embroidery-designs/obama-drawing-free/prod_1189.html
 

3. I have bought from you an embroidery, it very much is pleasant to me, whether I can change its size, make it less half?

Usually we do not recommend to change the sizes of embroideries more, than on 10-15 %, the density of an embroidery differently will sharply change and there will be problems. Write us the letter, initial files to us it is easier to scale, in most cases we will help.
 

4. I often bought from you embroideries, but my new embroidery machine uses other format of files, help, what to me to do?

Is excellent FREE the decision - the program on viewing and converting of files of embroideries.

Please, read and download here:

www.wilcom.com.au/PRODUCTS.aspx/TrueSizer.aspx 

There is also one more free program, download this - www.pulsemicro.com/ambassadordownload

5. I very much liked many your embroideries, but I have not found what would be desirable for me, whether I can ask you it to make?

It is quite real, but only in the event that your idea can interest other buyers.

 Please, write to us to section of comments with your wish, for example, here:

embromix.com/free-embroidery-designs/obama-drawing-free/prod_1189.html